Data Deletion

The quickest way to delete your account and personal data is directly from the app:

• Open the app → Profile → Delete my account.
• Your personal data (name, government ID, saved routes, chat messages) is removed immediately.
• Your ID photo is permanently deleted from our cloud storage.

If you have upcoming confirmed bookings, you must cancel them before account deletion.

If you cannot access the app, send a message to our Grievance Officer:

• WhatsApp: +91 93905 37737
• Email: marshbarks.services@gmail.com · Subject: "Data Deletion Request"

Include your registered phone number. We will process your request within 48 hours and confirm by reply.

Upon deletion (self-service or by request), we permanently remove:

• Your name, government ID number, and employee details.
• Your government ID photo from cloud storage (Cloudinary).
• Your saved commute routes and demand registrations.
• Your chat messages.
• Your ratings submitted for hosts.

Certain records must be retained under Indian law:

• Booking and payment records — retained for 3 years from the date of the ride, as required under the GST Act and applicable financial laws. Your phone number on these records is retained but your profile is anonymised to "Deleted User".
• Consent logs — retained as proof of your agreement to our Terms and Privacy Policy.
• Razorpay transaction records — retained by Razorpay per their own data retention policy.

Before deleting, you may wish to download all personal data TOVA holds about you. This is your right under the DPDP Act 2023.

Contact us at marshbarks.services@gmail.com with subject "Data Export Request" and we will send you a full export within 48 hours. Alternatively, use the GET /rider/my-data API endpoint if you are a developer.

Kshitij Umesh · Marshbarks Services, Hyderabad, Telangana, India

WhatsApp: +91 93905 37737 · Email: marshbarks.services@gmail.com

Response within 48 hours · Resolution within 30 days

If unresolved, you may escalate to the Data Protection Board of India once constituted under the DPDP Act.